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You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
After receiving my items I found out that I could not use them in my Apartment. I called Customer Service to find out how to return them for credit. I was told to. Email with the specifics and they would send me the information to return them. I have yet to hear from them. Request someone call me with instructions. My phone number is [****]. Thank you Robert Wick
I bought three Dzees outdoor security cameras and a video doorbell after returning SimpliSafe’s cameras four separate times. Dzees cameras work off your Wifi, so there’s no additional base station syncing or hiccups. Video quality is great, the app is intuitive and the setup is straightforward.
We have several DEZEES cameras already on the property so when I saw that they also had a wireless doorbell camera with 2k video, motion detector and AI analysis I couldn't pass it up. No need to wire anything up or worry about rain getting it wet either. Just attach it to the wall, connect to WiFi, and you're set. Having a long-lasting battery is also a huge plus.
There have been some people rummaging in vehicles lately so having this last bit of video defense will give some peace of mind.
I also discovered that if you have the app set to sleep mode, it still records if someone pushes the button... nice for when you don't want it to pick up every little thing throughout the day but don't want to miss the delivery driver.
So if you want a versatile doorbell camera that is easy to set up and reliable and also works with all the other great DEZEES camera offerings then you'll definitely want to get this.
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