Return Policy

Introduction

  •  Dzees provides a straightforward warranty process that is hassle-free.

DZEES.COM RETURN POLICY

We want everyone to love our products and understand that sometimes customers change their mind. For orders placed on DZEES.com, the following return policies apply:

Electronics- New/unassembled items may be returned in their original packaging within 30 days of product delivery, but are subject to a 25% restocking fee to cover shipping and handling costs, which will be deducted from your refund amount. Please note, the 25% restocking fee applies to all products returns, regardless of the reason you are returning the item. If your order arrives damaged or defective, our 90-day DZEES product warranty policy applies. Please contact our Customer Support Team who will assist with resolving the issue. If you receive a damaged or defective item and wish to return the item instead of requesting replacement parts, the 25% restocking fee will still apply. Any expedited or international shipping fees will not be refunded.

Gear and Accessories- are final sale and may not be returned.

DZEES Gift Cards - are non-refundable and non-returnable.
For valid returns, please submit a request to our Customer Support Team at DZEES.com/contact-us to receive return approval, which will include a pre-paid return shipping label. All returns must be approved by our customer support team. Refunds are issued based on the payment method used at the time of purchase. Please allow up to 21 business days following receipt of the authorized return for any credit or refund to show up on a credit card statement. We cannot refund returns sent back to our warehouse without prior return approval.

CANCELLATION POLICY
Our warehouse typically ships orders within 1-3 business days. If you would like to cancel an order, please contact our Customer Support Team as soon as possible at shopify@dzees.com Monday - Friday from 8am to 6pm EST, excluding Holidays. We will cancel the order if it has not already shipped. If the item has already shipped, and it is in-transit to you, we will treat the order like a Return (see above policy).

HELP WITH DAMAGED OR DEFECTIVE ITEMS
On occasion, freight damage and factory defects may occur, and we will do our best to promptly replace any parts that are covered by our limited warranties. Please note that parts replaced under warranty will be shipped via Ground Shipping only. Replacement parts will not be expedited unless the consumer is willing to pay for the extra charges. Please take pictures or note any damage upon delivery and provide this information to a DZEES Consumer Services Team member when you contact us. 

How to Easily Claim Your Warranty

Make sure your product is within the warranty period.
Make sure you have a proof of purchase (the order receipt or screenshot of the order).
Before confirming the solution with our customer support team, please save the product and do not dispose of it.
Contact our customer support team via support@dzees.com.
Once our customer support team has received your request, please follow the customer support team's instructions to file a warranty claim or return the product.

For quality related warranty claims, please attach the model number and SN code for a quick response. The Model No. can be found on the product or the package, while the SN code can be found in the camera's case or on the page of camera's information.

 

Returns must include the original packaging, all accessories, user manual, quick start guide, etc.
The 14-day unconditional return and refund service only applies to unopened and unused items. We do not accept returns with the original packaging opened.
For non-quality related warranty claims, the buyer is responsible for shipping costs(including the cost of shipping the item).
If the product does not meet the above requirements, we cannot process your return request.

We cannot process a refund request for non-quality issues for items that have expired this 14-day window.

Note:A few items can't be returned, including:

Clearance items
Customized items
Items marked “Non-Returnable”on the product page
Assembled or disassembled products
Products without original packaging or serious damage to the original packaging
Please note any items returned without authorization  will not qualify for a refund and will be rejected when it arrives to our returns center.

In order to quickly solve your problem, if you need to return the product within 14 days of delivery, you can submit a return application via support@dzees.com *Applicable only to orders with US addresses.

Once the return request is approved you will receive a return notification. Please return the item according to the return instructions in the email. Please do not return your item before acuqiring the return merchandise authorization. Please do not return the item directly to the address according to the website or on the shipping label, which is NOT the actual return address. 

The return address will be sent to you via Email once the return has been approved. You will receive a notification email within 3-5 working days after we receive your item(s), and when your refund is processed. The refund will be made to the account that the funds were originally drawn from.

Covered by This Warranty


For Dzees products purchased from authorized retailers listed on the official website, if performance failure occurs during the warranty period under proper use, you can contact Dzees customer support to get warranty service.

Dzees reserves the right to determine if the product is defective.


Undeliverable and Refused Package: If the delivery attempt is unsuccessful for reasons such as refusal, invalid address, or lack of signature, resulting in reshipment or cancellation, you will be responsible for the additional handling and shipping fees that might occur.

For products purchased directly from an authorized retailer other than the Dzees official website, such as Amazon and Walmart, contact the above mentioned platform for return and refund service.