Return Policy

Introduction

Dzees is committed to providing clear and reliable after-sales support. This policy explains the conditions and process for returns, cancellations, and warranty claims for products purchased through DZEES.com.

1. Return Policy for Orders Placed on DZEES.com

We understand that customers may occasionally need to request a return. Eligible returns will be handled in accordance with the conditions below.

Electronics

Electronic products purchased on DZEES.com may be returned within 30 days of delivery only if they meet all of the following conditions:

  • The item is unopened and unused

  • The item is returned in its original packaging

  • The return includes all accessories, user manuals, quick start guides, and other original contents

  • The return request is approved in advance by Dzees Customer Support

Items with opened original packaging are not eligible for return.

For non-quality-related returns, the buyer is responsible for return shipping costs, including the cost of shipping the item back to the designated return address.

Any expedited shipping charges or international shipping fees are non-refundable.

Gear and Accessories

Gear and accessories are final sale and may not be returned.

DZEES Gift Cards

DZEES Gift Cards are non-refundable and non-returnable.

2. Non-Returnable Items

The following items are not eligible for return:

  • Clearance items

  • Customized items

  • Items marked “Non-Returnable” on the product page

  • Assembled or disassembled products

  • Products without original packaging

  • Products with serious damage to the original packaging

If a returned product does not meet the return conditions listed in this policy, we will not be able to process the return or refund.

3. How to Request a Return

To request a return, please contact Dzees Customer Support at support@dzees.com during Mon–Fri 9:00 AM–5:00 PM (EST).

All returns must be approved in advance by our customer support team. Returns sent back without prior authorization will not be eligible for a refund and may be rejected by our returns center.

Once your return request is approved, you will receive a return authorization email with return instructions. Please do not return the item before receiving this authorization.

Please also do not return the item to the address listed on the website or on the shipping label, as that is not the actual return address. The correct return address will be provided in the approval email.

4. Refund Processing

Refunds will be issued to the original payment method used at the time of purchase.

After we receive and inspect the approved return, please allow up to 21 business days for the refund to appear on your credit card statement or original payment account.

You will typically receive a notification email within 3–5 business days after we receive your returned item(s).

We cannot process refund requests for non-quality-related issues if the return request is made after the 30-day return window.

5. Cancellation Policy

Our warehouse typically ships orders within 1–3 business days.

If you would like to cancel an order, please contact Dzees Customer Support as soon as possible at support@dzees.com during Mon–Fri 9:00 AM–5:00 PM (EST), excluding holidays.

  • If the order has not yet shipped, we will cancel it.

  • If the order has already shipped, the order will be handled according to the return policy above.

6. Damaged, Defective, or Quality-Related Issues

If your item arrives damaged, defective, or develops a quality-related issue during the warranty period, please contact Dzees Customer Support for assistance.

Dzees will review the issue and provide an appropriate solution based on the circumstances. Depending on the situation, this may include replacement parts, product replacement, or other warranty support at Dzees’ discretion.

Please note:

  • Replacement parts provided under warranty will be shipped via Ground Shipping only

  • Expedited shipment for replacement parts is available only if the customer agrees to pay the additional charges

  • Please take photos of any visible shipping damage upon delivery and provide them when contacting customer support

7. Warranty Claim Process

To submit a warranty claim:

  1. Confirm that your product is still within the applicable warranty period

  2. Prepare your proof of purchase, such as an order receipt or screenshot of the order

  3. Keep the product and do not dispose of it before the solution is confirmed by our customer support team

  4. Contact us at support@dzees.com

  5. Follow the instructions provided by our customer support team

For faster handling of quality-related warranty claims, please also provide:

  • Product model number

  • Product SN code

  • Relevant photos or videos showing the issue

The model number can be found on the product or its packaging. The SN code can typically be found on the camera body or within the camera information page.

8. Warranty Coverage

This warranty applies to Dzees products purchased from DZEES.com or from Dzees-authorized retailers listed on the official website.

If a product experiences a performance failure during the warranty period under normal use, you may contact Dzees Customer Support to request warranty service.

Dzees reserves the right to determine whether the product issue qualifies as a defect covered under warranty.

For products purchased through third-party platforms such as Amazon or Walmart, return and refund requests must be handled according to that platform’s applicable policy.

9. Undeliverable or Refused Packages

If a package cannot be delivered due to refusal, invalid address, lack of signature, or similar reasons, and reshipment or cancellation is required, the customer will be responsible for any additional shipping and handling fees that may result.

10. U.S. Orders

The return process described above applies to eligible orders shipped to U.S. addresses unless otherwise stated.

If you need to request a return for an eligible U.S. order, please contact support@dzees.com within 30 days of delivery.