Warranty Requests

Welcome to Dzees’s support page for warranty requests and product inquiries.

All eligible Dzees products are automatically covered by our warranty system, so product registration is not required.

This page is intended for customers who purchased through DZEES.com or the Dzees Official Store on platforms such as Amazon. If you purchased from an authorized reseller, please contact the original seller directly for assistance.

If your product develops a defect during the warranty period, please contact us at support@dzees.com. We’ll be happy to assist you.

Before submitting a warranty request, we recommend checking our FAQ page and Instruction Manuals, as they may help resolve common issues more quickly.

Providing complete information will help us process your request faster.

Information to Prepare

Order ID

You can find your Order ID in the order history of the account used to make the purchase.

Model Number

The model number can usually be found in your order history, on the product packaging, in the instruction manual, or printed directly on the product.

SN Number

The SN number may be located on the product body, on a label or sticker, on the charging cable included with the product, within the camera information page, or printed directly on the product. It typically appears in a format similar to AIxxxxxxxxx.

To Help Us Assist You Faster

When contacting support, please include the following whenever possible:

• Order number

• Model number

• SN number

• A detailed description of the issue

• Photos or videos, if applicable

For support, please contact support@dzees.com.