Shipping Policy

Shipping Area

We currently ship to the contiguous United States only.

We do not ship to the following locations:

  • American Samoa

  • Guam

  • Marshall Islands

  • Northern Mariana Islands

  • Palau

  • Puerto Rico

  • U.S. Virgin Islands

  • Other U.S. overseas territories

Shipping Time

Orders are typically processed and shipped within 2 business days.

  • Standard shipping transit time: 3–4 business days

  • Estimated delivery time: within 8 business days from the date the order is placed

During peak periods, such as holidays, Black Friday, and Cyber Monday, please allow up to 5 business days for order processing and dispatch.

For pre-order items, please refer to the estimated delivery time shown on the product page.

Shipping Fee

For orders shipped to the contiguous United States:

  • Standard Shipping: Free on orders of $99 USD or more

  • Standard Shipping: $9.99 USD for orders below $99 USD

  • Expedited Shipping: $14.99 USD

Shipping Questions

Where do you ship from?

We ship U.S. orders from warehouses located throughout the United States. If your order contains multiple items, they may be shipped separately, as they may be fulfilled from different warehouse locations.

How long will it take for my order to arrive?

Most orders are delivered within 5–8 business days. Orders are typically dispatched within 1–2 business days, and delivery time may vary depending on the destination, product availability, and seasonal demand.

What should I do if I entered the wrong shipping address?

Please contact us as soon as possible. If your order has not yet shipped, our customer support team may be able to update the shipping address for you.

If the package has already been shipped via UPS Ground, you may try contacting UPS directly to request an address change, although this cannot be guaranteed. For orders shipped by other carriers, address changes may not be possible after shipment.

If the address cannot be changed and the package is returned according to the carrier’s policy, our customer support team can assist with reshipping your order.

What should I do if my package is lost or damaged during transit?

If your package is lost, please first confirm the issue with the shipping carrier and then contact us directly. Once the issue is confirmed, we will file a claim with the carrier and arrange either a replacement or a refund.

If your package arrives damaged, please contact us promptly and provide photos of the damaged item and packaging, along with a copy of the shipping label or logistics information. We will review the case and file a claim with the carrier as needed, then arrange a replacement or refund.

Order Tracking

How can I check the shipping status of my order?

You can visit the Track Order page and enter your Order Number or Tracking Number to view your shipment status.

How will I receive my tracking number?

Once your order has shipped, you will receive a tracking number by email or text message. You can use this number to track your shipment.

If you have not received your tracking number within 5 business days after placing your order, please contact us for assistance.

What if my tracking information is not updating?

If tracking details are not available within 2 business days after you receive your tracking number, this may be due to a carrier system delay. If the tracking information is still unavailable after 3 business days, please contact us.

What should I do if my package has been in transit for a long time?

If your package has been in transit for an unusually long time, we recommend contacting the shipping carrier directly first. You may also reach out to our customer support team for further assistance.